Customers get fast responses via mediums like service Helpdesk, Livechat and Phone.
Being the team behind 365andUP.com, we know UPtime matters! All the servers are monitored 24/7 via our custom monitoring solution or your specific products like Nagios, Zabbix etc.
Through our 24x7 Uptime monitoring, we ensure all the services are up and running, server loads are minimal and customers are getting the pages requested.
A bad server performance will always be the key reason against providing quality services. With 24x7server monitoring and Server Audits we will make sure all your servers are checked periodically for any performance issues and are fixed proactively.
SysAlly offers Multi-level (Level 1, 2, 3) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.
While our primary focus remains on seamless transition of taking over support service from either you or an incumbent vendor. We ensure that the transformation activity is initiated at this very phase by gathering information across Business, Operational and IT viewpoint.
Server’s crashes and Backups are the lifesaver. We make sure all your data is backed up, safe and redundant. In the event of a crash we issue an emergency and a team of Level 3 Engineers will kick in and start working on it. The top most priority and assure the service/server is restored fully. The team is well versed even on retrieving data from a faulty drive in case backups are also affected.