MANAGED SUPPORT
  • A managed support contract can help you control costs, improve employee productivity, and grow your business.
  • Monitoring and Response time are crucial; so is making sure the same issues are never repeated. Our standard operating procedure will mark all such recurring issues, and take appropriate preventive actions.
  • Most incidents are resolved within 60 minutes, and our customers are updated every 30 minutes with the improvements and findings.
  • We, at SysAlly, are keen in providing lightning-fast support for all our customers in accordance with the SLAs.

Convenient Support Options

Prompt responses via service Helpdesk, Livechat or Phone.

24x7 UPtime Monitoring

Being the team behind 365andUP.com, we know UPtime matters! All the servers are monitored round-the-clock via our custom monitoring solution or your pre-installed tools like Nagios, Zabbix etc.

24x7 Emergency Administration

Through our 24x7 uptime monitoring, we ensure all the services are up and running, server loads are minimal, and end-users are getting the right web page at the right time.

Service perfomance monitoring and assistance

A bad server performance is usually the culprit in sub-par service quality. With 24x7 server monitoring and server audits, we will make sure all your servers are checked periodically for any performance issues and are fixed proactively.

SysAlly offers Multi-level (Level 1, 2, 3) Support & Maintenance using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.

SysAlly is versed in delivering seamless, hassle-free transitions and knowledge transfers from incumbent vendors or from the clients themselves. Each phase of transition is executed meticulously by gathering information across Business, Operational and IT viewpoints.

Backup and Disaster Recovery

In the event of a server crash or data loss, real-time emergency alerts are issued, and our Level 3 engineers get to it. We have resources for data recovery from faulty drives too. Expert assistance and guidelines for data security will be provided to our customers in case of instances like these.

The SysAlly advantage

24x7x365 monitoring, and support of server infrastructure to ensure round-the-clock availability.

Prompt non-canned, personalized responses with good command of English.

Highly qualified server administrators from relevant IT disciplines.

Support Plans

Regular
  • 24x7 Support Coverage
  • 24x7 Helpdesk Support
  • Unlimited Servers
  • 12 nos L1 and L2 Tickets per day
  • Guaranteed one hour response time
  • 5 Free Level 3 admin hours per month
  • Proactive Server Monitoring (Host Down check only)
  • Basic third party software support
Premium
  • 24x7 Support Coverage
  • 24x7 Helpdesk Support
  • Unlimited Servers
  • 18 nos L1 and L2 Tickets per day
  • Guaranteed one hour response time
  • 15 Free Level 3 admin hours per month
  • Proactive Server Monitoring (Host down check + basic service)
  • Basic third party software support
Enterprise
  • 24x7 Support Coverage
  • 24x7 Livechat support
  • 24x7 Helpdesk Support
  • Unlimited Servers
  • Full stack server monitoring
  • 30 nos L1 and L2 Tickets per day
  • Same Team works every day
  • Guaranteed one hour response time
  • 30 Free Level 3 admin hours per month
  • Third party software support