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MANAGED SUPPORT
  • A managed support contract can help you to control costs, improve employee productivity and grow your business
  • Monitoring and Response time is crucial, so is making sure same incidents are not recurring. Our standard operating procedure will mark all such recurring issues and preventive actions are taken
  • Most of the incidents are resolved with 60minutes since it’s opening, the customer is updated every 30 minutes with the improvements and findings.
  • We, at SysAlly is keen in providing lightning fast support for all our customers with strict SLAs.

Multi-channel support

Customers get fast responses via mediums like service Helpdesk, Livechat and Phone.

24x7 UPtime monitoring

Being the team behind 365andUP.com, we know UPtime matters! All the servers are monitored 24/7 via our custom monitoring solution or your specific products like Nagios, Zabbix etc.

24/7 emergency administration

Through our 24x7 Uptime monitoring, we ensure all the services are up and running, server loads are minimal and customers are getting the pages requested.

Service perfomance monitoring and assistance

A bad server performance will always be the key reason against providing quality services. With 24x7server monitoring and Server Audits we will make sure all your servers are checked periodically for any performance issues and are fixed proactively.

SysAlly offers Multi-level (Level 1, 2, 3) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.

While our primary focus remains on seamless transition of taking over support service from either you or an incumbent vendor. We ensure that the transformation activity is initiated at this very phase by gathering information across Business, Operational and IT viewpoint.

Backup and Disaster Recovery

Server’s crashes and Backups are the lifesaver. We make sure all your data is backed up, safe and redundant. In the event of a crash we issue an emergency and a team of Level 3 Engineers will kick in and start working on it. The top most priority and assure the service/server is restored fully. The team is well versed even on retrieving data from a faulty drive in case backups are also affected.

The SysAlly advantage
  • 24/7 support availability
  • All your customers get prompt response all day of the year. We are strict about the SLAs.
  • Real Computer Engineers
  • All our support technicians are qualified degree holders on a major computer stream. Our inhouse training center molds them as high quality Server Engineers.
  • Command on English and Personalized replies
  • With Stringent selection procedures, we make sure all our support engineers have a good command in English. We do not promote a canned reply instead all replies are personalized.
  • Guaranteed availability of support engineers familiar with your system, 24 hours a day, 7 days a week.
  • Ideal for companies that need experts round the clock to maintain servers and support customers.
  • 24 hrs/day, 7 days a week
  • 24/7 availability
  • 24x7x365 Server monitoring with reboot and reports
  • 3rd Party Software/Script Installations

Support Plans

Regular
  • 24x7 Support Coverage
  • 24x7 Helpdesk Support
  • Unlimited Servers
  • 12 nos L1 and L2 Tickets per day
  • Guaranteed one hour response time
  • 5 Free Level 3 admin hours per month
  • Proactive Server Monitoring (Host Down check only)
  • Basic third party software support
Premium
  • 24x7 Support Coverage
  • 24x7 Helpdesk Support
  • Unlimited Servers
  • 18 nos L1 and L2 Tickets per day
  • Guaranteed one hour response time
  • 15 Free Level 3 admin hours per month
  • Proactive Server Monitoring (Host down check + basic service)
  • Basic third party software support
Enterprise
  • 24x7 Support Coverage
  • 24x7 Livechat support
  • 24x7 Helpdesk Support
  • Unlimited Servers
  • Full stack server monitoring
  • 30 nos L1 and L2 Tickets per day
  • Same Team works every day
  • Guaranteed one hour response time
  • 30 Free Level 3 admin hours per month
  • Third party software support