Managed Services

Our process begins with understanding your business and its objectives. We define the foundational components for the support, followed by the engagement of the support team and socializing the operating model with the key stakeholders. Together with your team, we work on strategic decisions that deliver targeted services to drive long-term growth and success for your business.

The most critical part for managed services vendors to take up is how effective the knowledge transfer has been done. Our process starts by Identifying critical processes and support functions where we gather the technical knowledge, administrative knowledge and functional knowledge required to run the service, followed by detailed documentation.

Our success criteria depends on how efficiently we can work to ensure minimum impact on mission-critical business during the transition. We do this by our state of the art take over by shadowing the outgoing team, where we work together with your team and finally the full take over. Our team will be fully engaged on the onshore, near shore or the offshore engagement model. Day to day support activities in regard with the SLA’s and KPI’s are efficiently communicated with weekly meetings with the stakeholders.

There is always room for improvement. Once the support is running smoothly, our team of experts start focusing on identifying the re-engineering opportunities which will align with your organizational goals. The key highlights of the activity will be standardizing, optimizing and automating the processes which leads to an efficient system and gives you a chance to innovate.