emergency support

If you are in dire need of a versed hand for rescuing your server, you are at the right place. With SysAlly, you will have faster resolution, transparent pricing, and instant access to expert server administrators. SysAlly’s emergency server support team is always available round-the- clock to cater to the server rescue needs from ANY location at ANY time.

How Emergency Support Works

emergency support

Server Emergency

A customer encounters a major server issue, resulting in unexpected downtimes. SysAlly’s server experts are available 24/7/365 to tackle SOS from any location at any time.

emergency support

Emergency Support Ticket

A customer encounters a major server issue, resulting in unexpected downtimes. SysAlly’s server experts are available 24/7/365 to tackle SOS from any location at any time.

emergency support

Initial Response

A customer encounters a major server issue, resulting in unexpected downtimes. SysAlly’s server experts are available 24/7/365 to tackle SOS from any location at any time.

emergency support

Thorough Resolution

A customer encounters a major server issue, resulting in unexpected downtimes. SysAlly’s server experts are available 24/7/365 to tackle SOS from any location at any time.

emergency support

Incident Resolved

A customer encounters a major server issue, resulting in unexpected downtimes. SysAlly’s server experts are available 24/7/365 to tackle SOS from any location at any time.

As illustrated above, when you raise a ticket for emergency server support from this page, our best Level 3 support engineers login to your server using the provided credentials right away, and perform a preliminary analysis of the issue. We will give you an initial response in 30 minutes with our findings, and proceed to make your server up and running. SysAlly is fully aware of the consequences of unexpected downtimes on your business. Hence our number one priority will be to restore the uptime of your servers. After restoring uptime, our Level 3 engineers will work on a thorough resolution. You will be regularly updated on its progress. You can also have access to the engineers working on your server via help desk or live chat if needed.

After resolving the issue, we will give you a detailed report on our findings, and resolution methodology. Root cause analysis (RCA) will be conducted for accurate diagnosis of the cause of the issue. RCA helps develop proactive prevention strategies for similar issues in the future. Security guidelines for proactive prevention will also be provided in case of hacked servers. For ascertaining the efficacy of our resolution, SysAlly provides free follow-up services for two weeks.

Response time less than 30 minutes.

Emergency Support

Take a glance through the various services we offer and make a good start.

Pay as you go

emergency support

$24.99

per hour
  • No advance payment
  • L3 admin assistance
  • 1 hour response time
  • Follow up assistance @discounted rate of $ 19.99/hr for 3 days
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Open ticket

Priority Support

emergency support

$44.99

per hour
  • No advance payment
  • L3 admin assistance
  • Chat support on skype/slack
  • 30 minute response time
  • Free monitoring for 1 month
  • Free follow up of 3 hours for 3 days
Open Priority ticket

GET STARTED

Here are a few common issues we resolve. The exact quote for your specific issue may vary based on the complexity, but this should help you get the ball rolling. Get started.

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