SysAlly provides managed application maintenance and support at different levels to meet your specific needs. Being the team behind, 365andUP.com and PiServe.com, we are capable of handling a wide variety of applications developed using all major technologies.
Service continuity and continuous improvement in the stability and availability of applications.
We follow-up the standard operating procedures build using our 10+years of experience in Server management and support. All the support models are built upon SLAs and made sure it followed.
Improve application stability
Migrate and evolve applications more easily
Better allocate internal resources toward business critical needs
Increase customer satisfaction
Help desk support
Logging tickets with the right severity level and managing ticket lifecycle
Bug analysis, fixes and deployment support
Minor enhancements and deployment support
Preventative maintenance, fixes and deployment support
Provide full support to Level 2 team for all-hands- on-desk production issues
Update tickets and escalate to next level as requires
System stability improvement through root cause analysis (RCA),
fixes and deployment support
Production support for applications
Break-fix support and deployment
Ensure 100% compliance to SLAs for incident response and incident resolution
Guaranteed incident resolution for all production issues