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APPLICATION SUPPORT AND MAINTENANCE

SysAlly provides managed application maintenance and support at different levels to meet your specific needs. Being the team behind, 365andUP.com and PiServe.com, we are capable of handling a wide variety of applications developed using all major technologies.

Services include

  • Pro-active monitoring
  • Root-cause analysis
  • Preventative maintenance
  • Service continuity and continuous improvement in the stability and availability of applications.

We follow-up the standard operating procedures build using our 10+years of experience in Server management and support. All the support models are built upon SLAs and made sure it followed.

Business Benefits

  • Improve application stability
  • Migrate and evolve applications more easily
  • Better allocate internal resources toward business critical needs
  • Increase customer satisfaction
  • Help desk support
  • Logging tickets with the right severity level and managing ticket lifecycle
  • Incident response
  • Incident resolution
  • Bug analysis, fixes and deployment support
  • Minor enhancements and deployment support
  • Preventative maintenance, fixes and deployment support
  • Provide full support to Level 2 team for all-hands- on-desk production issues
  • Update tickets and escalate to next level as requires
  • System stability improvement through root cause analysis (RCA), fixes and deployment support
  • Production support for applications
  • Break-fix support and deployment
  • Ensure 100% compliance to SLAs for incident response and incident resolution
  • Guaranteed incident resolution for all production issues